Shipping Policy

We offer free shipping to the 48 contiguous United States and most of Canada. We do however charge for shipping to Alaska, Hawaii, and Northern Canada (Yukon, Northwest, and Nunavut territories).

All return shipping within the 30-day trial period is free.

Once you've placed your order, our products typically ship from their respective facilities within 2-3 business days. Once a product has shipped, you'll receive a UPS tracking number that you can use to follow your package as it makes its way to you. 

Occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your delivery date. 

If you have a question about tracking, shipping, delivery date, or anything else, we’re always here to help! You can reach us over email, online chat, or text:

  • You can contact our customer service team through the chat widget on the website (we promise no bots!)
  • You can text us at 646.361.0242
  • You can email the CEO Brett Harrison directly at brett@roomie.co.