FAQ

SO IS THIS JUST FOR COLLEGE KIDS AND GRADUATING SENIORS?

No! We will ship our mattresses to anyone. We just focus on college students and graduating seniors, but if you are a parent, friend, or just heard about us, we'd love to help you sleep better, and save some money while you're at it. 

HOW DO I SPECIFY THE DELIVERY DATE? 

Prior to checkout, you'll let us know your move-in date - or the ballpark day you'll know by. Since we ship via a third party (UPS), we can't 100% guarantee it will arrive the day you move-in, but we will do our best to ensure it arrives when you need it.

HOW DO I RETURN MY MATTRESS?

Just send an email to support@roomie.co or use the chat below and we will get your return started. 

I FORGOT TO ADD A PROMO CODE OR REFERRAL CREDIT. WHAT DO I DO?

We're happy to help you get your credit. Please send an email to support@roomie.co or use the chat below and we will fix your order!

WHAT CITIES CURRENTLY OFFER THE NOMAD PICKUP?

Currently, we only offer the nomad pickups in New York, San Francisco, Seattle, Chicago, Washington D.C., and Boston. If you have a roomie mattress and are outside of these cities and want to move, let us know! We will do our best to help you.